• Helpful. Active. Resourceful.

    Barbara Lightburn is a master negotiator who specialises in helping people with complex support needs, housing modification, assistive technology requirements and navigating the NDIS. We offer a range of services including Specialist Support Coordination and Dispute Resolution.

We can support you to…

ACCESS
Helping you to access the NDIS.

PREPARE
Preparing for plan reviews if you believe you do not have enough funding to suit your requirements.

EXPLORE
Exploring housing options tailored to your future living arrangements.

GATHER
Gather documentation for review of NDIS decisions, including support to go to the Administrative Appeals Tribunal.

Background

Our services include…

SUPPORT COORDINATION
This Support will assist you to build the skills you need to understand, implement and use your plan. A Support Coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.

Specialist Support COORDINATION
This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A Specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service.

THE ROLE OF A SUPPORT COORDINATOR
A Support Coordinator will support you to understand and implement the funded supports in your plan and link you to community, mainstream and other Government services. They will focus on supporting you to build skills and direct your life as well as connect you to providers.
A Support Coordinator will also assist you to negotiate with providers about what they will offer you and how much it will cost out of your plan. Support Coordinators will ensure service agreements and service bookings are completed. They will help build your ability to exercise choice and control, to coordinate supports and access your local community.
They can also assist you in planning ahead to prepare for your plan review.
Support Coordinators will assist you to ‘optimise’ your plan ensuring that you are getting the most out of your funded supports.
Background

If I self-manage or plan-manage my Plan, will I still be able to receive funding for Support Coordination?

Yes. The decision for a plan to be self-managed, plan-managed or NDIA-managed has no effect on funding Support Coordination. The funding of Support Coordination is decided by what is considered reasonable and necessary.
When creating your Plan you can discuss with your planner, LAC or ECEI Coordinator what your plan management options are and the differences between them.
Need a plan manager? We recommend Virtually Accountable.
Contact Us
Email ndis@barbaralightburn.com